|
QUALIFICATIONS
Required:
- Bachelor’s Degree in Information Systems, Business or related field
- Excellent analytical and problem-solving skills
- Customer service oriented
- Minimum 4 years’ technical experience with daily support of SAP operations activities in a manufacturing environment
- Experience with supporting SAP operational users to troubleshoot or train on system processes
- Experience with SAP S/4 HANA or ECC
Preferred:
- Experience with multiple SAP modules such as FI, MM, PP, QM, PM, SD, LE, DMS, Security, or GRC
- Experience with Business Client and Fiori interfaces
- Experience in pharmaceutical or high regulated industry
Skills & Competencies:
- Excellent analytical abilities and strong communication skills
- Ability to maintain a high degree of accuracy, attention to detail, and documentation
- Gather and understand business support requirements
- Collaborate with SAP Team, subject matter experts, and developers to establish and support technical vision and ensure expectations are met or succeeded
- Develop user acceptance test scenarios, test scripts, protocols to validate technical solutions
- Resolve system issues resulting from user error, incomplete setup, or system bugs
- Ability to handle a fast-paced and multi-tasking environment
- Ability to coordinate and draw conclusions from analysis that will support the decision making within the company
- Task driven and self-directed and able to work independently with good time management skills
- Proficiency in Microsoft Office (Word, Excel, Outlook, etc.)
- Working knowledge in SAP support and usage, preferably S/4 HANA
- Ability to learn and utilize future software/applications as they are deployed
- Ability to adapt to change and handle unexpected situations
- Ability to stay focused on tasks, organize, compare, interpret basic data, and assess problems
- Work to acquire and develop new skills
- Must work well in Team environment
- Ability to maintain a positive attitude and show empathy for others
Physical Requirements:
- Able to remain in a stationary position for extended periods of time
- Able to perform general office administrative activities
- Able to move up to 25 pounds, occasionally
- Occasional travel by conventional means including aircraft or motor vehicle
RESPONSIBILITIES:
- Develop a strong working rapport with key end users and diligently work with them to meet business requirements
- Ensure ongoing daily support of business operations for existing business processes
- Support implementation projects of new or improved SAP business system functionality
- Prepare user acceptance test scenarios, test scripts, regression tests, protocols to validate technical solutions
- Develop and deploy training content to end users for SAP modules
- Actively support daily SAP issues for all end users through the help desk system by executing the resolution or escalating the incidents to the appropriate level
- Encourage disciplined use of SAP and processes to ensure business is obtaining efficiencies from SAP
- Responsive to internal customer questions and concerns in a timely and professional manner
- Strong ability to troubleshoot issues sometimes with little information
- Ability and willingness to take initiative and work with business users to get the job done
|
